Business Services FAQs
In the sections below are the most common questions we get about Quadro’s business services. Check back frequently as we’ll continue to post your most common questions here.
Have a question you don’t see? Give us a call at 519.229.8933 and press 2 for Products and Services and then 2 again to reach the business services team.
Can I still use my existing phone numbers if I move my phone service to Quadro?
Yes you can. The process of moving your business lines to Quadro (called porting), takes five (5) days.
How long does it take to have a technician dispatched if one is needed for a repair?
During the business week and depending on the nature of the repair, a technician is usually dispatched within the same business day. On weekends, a technician is available from 8:30 am to 5:00 pm and is on call Sunday from 8:00 am to 1:00 pm.
What is the turnaround time between approving a new phone system and the actual install?
Usually within two weeks. This gives Quadro time to order equipment, program the system and do any preparatory work at the customer premises that may be required. This all depends on the size and scope of the install. Your Business Solutions Representative will go over the full and complete time frame with the installation team and provide that to you, as the process begins.
Small Town Service. Big Reviews.
on average pick-up time
MON-FRI: 8:00AM - 10:00PM
SAT: 9:00AM - 5:00PM
ready to answer all your questions and setup your devices.
Kirkton, Lucan, Mitchell & St. Marys
8 Support and 10 Repair Techs
less than an hour away for the same day or next day repair service.