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Business FAQs

Barry S.
Field Operations Manager

Business Services FAQs

In the sections below are the most common questions we get about Quadro’s business services.  Check back frequently as we’ll continue to post your most common questions here.

Have a question you don’t see?  Give us a call at 519.229.8933 to reach the business services team.

Can I still use my existing phone numbers if I move my phone service to Quadro?

Yes you can. The process of moving your business lines to Quadro (called porting), takes up to 5 business days.

How long does it take to have a technician dispatched if a phone needs a repair?

During the business week and depending on the nature of the repair, a technician is usually dispatched within the same business day. On weekends, a technician is available from 8:30 am to 5:00 pm and is on call Sunday from 8:00 am to 5:00 pm.

What is the turnaround time between approving a new phone system and the actual install?

Usually within 2 weeks. This gives Quadro time to order equipment, program the system and do any preparatory work at the customer premises that may be required. This all depends on the size and scope of the install.  Your Business Solutions Representative will go over the full and complete time frame with the installation team and provide that to you, as the process begins.