Mobility: Frequently Asked Questions
What packages can I add to my cell phone for travelling outside of Canada?
There are many options that you can choose from depending on where outside of Canada you are travelling to. There are different packages that you can add for texting, talking and data. Please contact 519-229-8933 and choose option 2 for more details and current package prices.
What is my cellular voicemail password?
At the time of activation you will be given a temporary voicemail. We strongly recommend that you change this password to something that you will remember.
What happens if I forget my cellular voicemail password?
If you forget your cellular voicemail password please call 519-229-8933 choose option 2 and we are able to reset your password – from there you will then have to change your password. Please note, you may be charged for the password reset. Speak to your customer service representative.
How can I monitor my data usage on my cellular device?
There is an application that you can download on your smart phone in order to watch your monthly data usage. The application is called Bell Mobility Smart Serve. However, if you don’t have data on your cell plan and only use Wi-Fi, you cannot use this service.
Will my phone work outside of Canada?
Prepaid – If you have a prepaid device where you have to add minutes on your phone then your device will not work outside of Canada.
Postpaid – if you have a monthly plan on your phone then your plan will work outside of Canada – keeping in mind that the text, talk and data rates vary and change frequently depending on where outside Canada you are. We strongly encourage you to call before you leave for your trip, as adding out-of-country plans to your account, can not be back data and any charges you incur will be your responsibility. Please call 519-229-8933 for more details.
Is there a cost to using Wi-Fi on my cellular device?
Most of the time there is no cost when using Wi-Fi, however, that might not always be the case. Some places, for example, may offer a paid version to access their more robust network connection and will charge for Wi-Fi use. Wi-Fi is becoming more and more accessible from coffee shops, hotels and cruises. We encourage you to know who is providing the Public Access to Wi-Fi, to be safer while on-line.
We would encourage you to view this short video from Canada’s Communications Security Establishment on Easy Ways to Stay Safe on Public Wi-Fi
How do I check my cellular voicemail?
Press and hold the 1 key on your cellular device, this will call your cellular voicemail. You will then proceed to follow the voice prompts. You will require your password to access your voicemail. Refer to your devices User Guide, on newer models, the User Guide is in your phone under settings, typically at the bottom. You can also source your user guide on line via the phones manufacturer for the proper set-up and use of your voicemail.