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Support/ Email Support

Content of Quadro’s Email Support page:

Scroll down through the page to the segment you most need.

  • Adding your Quadro Web Mail to Your Android Phone.
  • Adding your Quadro Web Mail to Your iPhone Device.
  • Using your Quadro Email Account.
  • Looking to Access your Quadro Email.
  • Typical Email Support Questions.

Adding Your Quadro Web Mail to your Android Phone

To add your Quadro Web Mail to your Android device, use this step by step video to get yourself set up. This video series was created to help you with your email support, so that you may retrieve your email messages on your mobile device (or tablet).

If you have an iPhone device, your video is just below.

If you’re finding the video too small to follow, click on the title and it will take you to the video in Quadro’s YouTube account.  Or click the button.

Still have questions or concerns? Please contact Quadro’s Support Department by calling 519.229.8933 and pressing option 1.

View on YouTube

Adding Your Quadro Web Mail to your iPhone device

Use this step by step video to add your Quadro email to your iPhone. This video series was created to help you with your email support, so that you may retrieve your email messages on your mobile device (or tablet).

If you have an Android device, your video is just above.

If you’re finding the video to small to follow on our web page, click the title of the video, or click the button below to view it on Quadro’s YouTube channel.

Still have questions or concerns? Please contact Quadro’s Support Department by calling 519.229.8933 and pressing option 1.

Watch on YouTube

Using Your Quadro Email Account

The following playlist (on Quadro’s YouTube account) will help you navigate your Quadro web-mail account. The topics will cover logging into your email account, managing your emails, sending a message, replying to emails, forwarding emails, adding contacts to your address book, changing your password, searching for emails, managing folders and logging out of your web-mail account.

Watch on YouTube

Looking to access your Quadro Email?

Click the button below.

Typical Email Support Questions

Are you looking for Internet and/or Wi-Fi related questions?

Please click the words: Quadro’s Internet Support Page, and you’ll be directed there.

If you are experiencing any issues with your service(s) please contact our support team at 519.229.8933 and choose option 1.

How do I use my Quadro Email Account?

Your first step will be to review the video at the top of this page, starting with Tutorial Number 1.  You’ll be able to view the videos on the page, or you can head over to Quadro’s YouTube account to view them if you prefer.  Quadro’s YouTube Account 

If you are still experiencing difficulties, by all means contact Quadro’s Support Department at 519.229.8933 and select option 1.

My email doesn't work.

Please verify your software settings with our user guides (below). If you continue to have problems, please contact support.

I have received a strange email or you've received a request for your email password - Here's what to do!

This is a spam or ‘phishing’ attempt and should be considered a cyber-security threat. Do not click on the message or provide your password to anyone.

Things you should be aware of:

  • Quadro will never ask you for your password.
  • Quadro’s network will redirect any ‘concerning’ links in an email to a spam alert page.

Other Great Spam / Fraud Resources for you to consult:

  • Canada Anti-Fraud Centre: Click Here.  Provides latest scam updates.
  • Get Cyber Safe: Click Here. Understand cyber risks and how to protect yourself.
  • RCMP Seniors Guidebook to Safety and Security: Click Here. A handy guide, not just for seniors.
  • Little Black Book of Scams: Click Here. Spam, fraud, credit reporting and Identity theft.

Need Support?

The Quadro Team is here to help.