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Support/ Internet

Maureen P.
Network Support Technician

High-performance Wi-Fi®

There are many factors that can impact the performance of your Wi-Fi internet experience. To review them, pop over to our Wi-Fi Internet page here.

This video created by the WiFi Alliance and it illustrates; “Wi-Fi CERTIFIED™ ac is the latest generation of Wi-Fi which delivers up to gigabit per second data rates (Mbps – where available), enabling devices to handle demanding applications such as Ultra HD and 4K video, multimedia streaming and rapid file transfer on tablets, gaming devices, handsets and many other devices”.

Internet: Frequently Asked Questions

I'm having issues with my Email account?

Click this link Quadro’s Email Support to be directed to Quadro’s Email Support page. There you’ll find instructional videos on how to use your Quadro Email and how to add your Quadro email to your mobile device.  In addition, you’ll be able to link out to get your Quadro email and find the most frequently asked questions that our Customer Support Department get.

If you’re still having issues, you are encouraged to call the Support Department at 519.229.8933 and select option 1.

I have multiple devices running on Wi-Fi but my connection seems to be lagging. What could be the problem?

Multiple devices running in your home over the internet require a faster connection speed.  Connecting multiple devices wirelessly in the home also requires an adequate Wi-Fi solution to ensure all devices work effectively.  Updating your router delivers the latest generation of Wi-Fi which enables devices to handle demanding applications such as Ultra HD and 4K video, multimedia streaming and rapid file transfer. Call our support team to troubleshoot!

My service is not working, what should I do?

If you experience any issues with your service please contact 519-229-8933 and choose option 1 for support.

Are there any services down?

If there any outages we will display the effected services on our main web page at the top of the page in red.  We will also post notices to Quadro’s social media channels Facebook and Twitter.

What Internet services do you offer and where?

We offer a variety of Internet services and speeds based on your location. To find more information regarding Internet products and pricing please visit our internet page.

My Internet doesn’t work what can I do?

We would be happy to assist you at Quadro Support but encourage you to try disconnecting the power for 20 seconds and reconnecting the power from your router and then restart your computer. If you still continue to have issues please contact Quadro Support.

I have slow speeds.

Please verify your speeds are close to what you are paying for at a speedtest site.  If speeds are drastically different than what you’re paying for please contact Quadro Support.

How much bandwidth am I using?

We are currently not billing based on usage, so do not retain information on your internet usage. This may/could change should Quadro implement this you will be provided access to your monthly usage in advance.

Where can I return my modem?

You can return your modem to our any of Quadro’s four retail locations, in Kirkton, Lucan, Mitchell or St. Marys. Click the name of each town for the location and contact information. If you haven’t already contacted Quadro Support please inform us you will be returning or swapping your modem.

Need Support?

The Quadro Team is here to help.