Internet: Frequently Asked Questions
I have multiple devices running on Wi-Fi but my connection seems to be lagging. What could be the problem?
Multiple devices running in your home over the internet require a faster connection speed. Connecting multiple devices wirelessly in the home also requires an adequate Wi-Fi solution to ensure all devices work effectively. Updating your router delivers the latest generation of Wi-Fi which enables devices to handle demanding applications such as Ultra HD and 4K video, multimedia streaming and rapid file transfer. Call our support team to troubleshoot!
How do I use my Quadro Email account?
The following playlist of tutorials will help you navigate your Quadro webmail account. The topics will cover logging into your email account, managing your emails, sending a message, replying to emails, forwarding emails, adding contacts to the address book, changing your password, searching for emails, managing folders and logging out of your webmail account.
My service is not working, what should I do?
If you experience any issues with your service please contact 519-229-8020 for support.
Are there any services down?
If there any outages we will display the effected services on our main web page.
What Internet services do you offer and where?
We offer a variety of Internet services and speeds based on your location. To find more information regarding Internet products and pricing please visit our internet page.
My Internet doesn’t work what can I do?
We would be happy to assist you at Quadro Support but encourage you to try disconnecting the power for 20 seconds and reconnecting the power from your router and then restart your computer. If you still continue to have issues please contact Quadro Support.
My email doesn’t work.
Please verify your software settings with our user guides. If you continue to have problems please contact Quadro Support.
I have slow speeds.
How much bandwidth am I using?
We are currently not billing based on usage. When we implement this you will be provided access to your monthly usage in advance.
Where can I return my modem?
You can return your modem to our Kirkton or St. Marys retail locations.. If you haven’t already contacted Quadro Support please inform us you will be returning or swapping your modem.
I have received a strange email or why are you asking for my email password, what do I do?
Quadro will never ask for your password, this is spam and please disregard. Please review our spam information page for more details.
Small Town Service. Big Reviews.
on average pick-up time
MON-FRI: 8:00AM - 10:00PM
SAT: 9:00AM - 5:00PM
ready to answer all your questions and setup your devices.
Kirkton, Lucan, Mitchell & St. Marys
8 Support and 10 Repair Techs
less than an hour away for the same day or next day repair service.