Support/ Phone and Email

Listed below are the various ways that you can reach our departments by phone and email.  Please note that due to Covid-19, in person visits to a Quadro retail location are by appointment only and there are no in-person appointments on Saturdays at the St. Marys location. Thank you for your understanding.

Please note that emails will be responded to within 2 business days.

QUADRO MAIN OFFICE – KIRKTON

QUADRO SUPPORT (Internet, Digital TV, Email)

  • Phone: 519.229.8020
  • Toll-Free: 866.292.3332
  • Email: support@quadro.net
  • Hours:
    • Monday to Friday:  8:30 am to 10:00 pm
    • Saturday:  9:00 am to 5:00 pm
    • Sunday: Closed – Please leave a message on the Support Line.

INSTALLATION AND REPAIR

  • Phone: 519.229.6100
  • Hours:
    • Monday to Saturday: 8:00 Am to 4:30 PM
    • Sunday & Holidays:  Emergency Services only (please leave a message)
    • Weeknights: By Appointment Only

MOBILITY SERVICES

  • Phone: 519.229.8933
  • Email: customer.care@quadro.net
  • Hours:
    • Monday to Friday: 9:00 am to 5:00 pm – Call or book your in-person appointment.
    • Saturday:  9:00 am to 1:00 pm (St. Marys) – by phone only.
    • OFF HOURS: please leave a voicemail or send an email.

BUSINESS SERVICES

  • Phone: 519.229.8933
  • Email: sales@quadro.net
  • Hours:
    • Monday to Friday: 9:00 am to 5:00 pm
    • Saturday: By appointment
    • OFF HOURS: please leave a voicemail or send an email.