Support/ Phone and Email

Listed below are the various ways that you can reach our departments by phone and email.  Please note that due to Covid-19, in person visits to a Quadro retail location are by appointment only and there are no in-person appointments on Saturdays at the St. Marys location. Thank you for your understanding.

Please note that emails will be responded to within 2 business days.

QUADRO OFFICE

• Phone: 519.229.8933 Option 2
• Toll-Free: 800.265.4983
• Email: customer.care@quadro.net
• Fax: 519.229.8998
• Hours: Monday to Friday: 9:00 am to 5:00 pm.
• View For All Locations and Hours

QUADRO SUPPORT

• Phone: 519.229.8933 Option 1
• Toll-Free: 866.292.3332
• Email: support@quadro.net
• Hours:
  • Monday to Friday:  8:30 am to 10:00 pm
  • Saturday & Sunday:  9:00 am to 5:00 pm

MOBILITY SERVICES

• Phone: 519.229.8933 Option 2
• Email: customer.care@quadro.net
• Hours:
  • Monday to Friday: 9:00 am to 5:00 pm – Call or book your in-person appointment.
  • Saturday:  9:00 am to 1:00 pm (St. Marys) – by phone only.
  • OFF HOURS: please leave a voicemail or send an email.