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Support/ Phone and Email

Listed below are the various ways that you can reach our departments by phone and email.  Please note that due to Covid-19, in person visits to a Quadro retail location are by appointment only and there are no in-person appointments on Saturdays at the St. Marys location. Thank you for your understanding.

Please note that emails will be responded to within 2 business days.



  • Phone: 519.229.8933 Option 1
  • Toll-Free: 866.292.3332
  • Email:
  • Hours:
    • Monday to Friday:  8:30 am to 10:00 pm
    • Saturday & Sunday:  9:00 am to 5:00 pm


  • Phone: 519.229.8933 Option 2
  • Email:
  • Hours:
    • Monday to Friday: 9:00 am to 5:00 pm – Call or book your in-person appointment.
    • Saturday:  9:00 am to 1:00 pm (St. Marys) – by phone only.
    • OFF HOURS: please leave a voicemail or send an email.