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Accessibility

Quadro’s Commitment to Accessibility

Our commitment is to improve the accessibility of our products and services because we understand that technology is constantly changing. We regularly interact with the local community to understand the barriers to telecommunications. Quadro Communications Co-operative Inc., and the various associations to which we belong, monitor accessibility services in our industry so that we can be aware of best practices and the improvements.

The charts below outline the accessibility services available to you and may depend on the type of service(s) you choose to have with Quadro Communications Co-operative Inc.

Hearing

  • Service Description Allows the user to see and hear the person they're talking to on their mobile phone and lets them see and hear them.
    How Service Improves Accessibility Feature which facilitates use of sign language when used in conjunction with a phone stand.
  • Service Description Allows the user to see the caller's name or phone number before they answer.
    How Service Improves Accessibility Provides a visual indication that someone is calling and provides phone number which the user can use to respond in any way they wish.
  • Service Description Ability to send text messages from a mobile phone to a landline phone. The text messages are converted into voice messages.
    How Service Improves Accessibility Gives user the ability to leave a voicemail on a landline phone without the use of voice
  • Service Description Text messaging (SMS), email, instant messaging (IM) and multimedia messaging (MMS or picture and video messaging) are offered on a large selection of mobile phones and smartphones.
    How Service Improves Accessibility Commonly-used method of communication for people with hearing and speech-related disabilities; does not require use of hearing or speech.
  • Service Description Ability to have voice messages converted into text messages on the user's mobile phone. Supports both English and French.
    How Service Improves Accessibility Turns an unreadable voicemail into text format for people who cannot hear.
  • Service Description Allows deaf, hard of hearing, or speech impaired persons to communicate with 9-1-1 call centres using wireless text messaging (SMS).
    How Service Improves Accessibility Provides access to 9-1-1 emergency services to customers who are deaf and hard of hearing using text messaging.
  • Service Description Where voice services are not required, data-only/internet plans are available for customers with a personal computer, superphone, smartphone or Turbo Stick. Customers can access emails, browse the Internet, and send and receive text messages without subscribing to a voice service.
    How Service Improves Accessibility Ensures that customers who do not use voice services, do not have to pay for voice services.
  • Service Description Allows customer to manage their cellular account on the go using the Web browser on their mobile phone.
    How Service Improves Accessibility Makes it easier for customers to manage their cellualar account on their own, and lessens the need to contact customer service.
  • Service Description Lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators.
    How Service Improves Accessibility Lets people with hearing or speech disabilities communicate with hearing persons using a TTY device and trained operators.
  • Service Description Reduces unwanted telemarketing calls.
    How Service Improves Accessibility Reduces unwanted calls from telemarketers.
  • Service Description When the customer dials 9-1-1 from their phone, the call will be routed to the 9-1-1 emergency operator in their area and provides them with location information.
    How Service Improves Accessibility Reduces unwanted calls from telemarketers.
  • Service Description Information on hearing aid compatibility available on select devices.
    How Service Improves Accessibility Gives user the ability to leave a voicemail on a landline phone without the use of voice.
  • Service Description Customer service can be contacted via phone, email, TTY, mail.
    How Service Improves Accessibility Assists customers who use hearing aids to make an informed decision about an accessible phone.
  • Service Description The display of missed or received calls which may have been missed.
    How Service Improves Accessibility Provides customer with the convenience of seeing who called for those who are hearing impaired.
  • Service Description Mobile phones can be set to vibrate or give visual alerts to inform the user about incoming calls, emails, messages, calendar appointments and alarms.
    How Service Improves Accessibility Provides customer with the convenience of visual alerts for those who are hearing impaired.
  • Service Description Wide variety of service plans and features available which can be tailored to suit customer needs.
    How Service Improves Accessibility Gives user the ability to leave a voicemail on a landline phone without the use of voice.
  • Service Description Allows persons with disabilities to have an extended trial period with cellular activation.
    How Service Improves Accessibility Persons with disabilities: You can return your cell phone within 30 days, without penalty, if you are unhappy with your service. Use up to 100% of your allowed monthly usage during the trial period.

Visual

  • Service Description Ability to send text messages from a mobile phone to a landline phone. The text messages are converted into voice messages.
    How Service Improves Accessibility Gives user the ability to leave a voicemail on a landline phone without the use of voice.
  • Service Description Customer can make a call by simply speaking the name or number of the person they are trying to reach.
    How Service Improves Accessibility Makes dialing a call faster and easier for a user who has a visual disability.
  • Service Description Customer can automatically forward incoming calls to any number they choose.
    How Service Improves Accessibility Gives a user the ability to forward calls from one phone to another if they wish.
  • Service Description Message Centre is an enhanced voicemail service that takes up to 25 five-minute voice messages.
    How Service Improves Accessibility Increased capacity for voicemail messages. Could be useful for someone who primarily uses voice calls.
  • Service Description Upon request, customers can get bills in Braille, large print, e-text or audio CD format. Some other documents are also available in Braille or large print.
    How Service Improves Accessibility Gives user the ability to receive bills and other documents in a format that is accessible for them.
  • Service Description When the customer dials 9-1-1 from their phone, the call will be routed to the 9-1-1 emergency operator in their area and provides them with location information.
    How Service Improves Accessibility Automatically provides 9-1-1 call center with customer location information when making a 9-1-1 call.
  • Service Description Customer service can be contacted via phone, email, TTY, mail
    How Service Improves Accessibility Provides customers with a variety of methods to communicate with customer service in a way that is accessible to them.
  • Service Description Wide variety of service plans and features available which can be tailored to suit customer needs.
    How Service Improves Accessibility Provides customers with the flexibility to create a plan that includes features which improve the accessibility of their handset.
  • Service Description Allows persons with disabilities to have an extended trial period with cellular activation.
    How Service Improves Accessibility Persons with disabilities: You can return your cell phone within 30 days, without penalty, if you are unhappy with your service. Use up to 100% of your allowed monthly usage during the trial period.

Mobility & Other Physical Impairments

  • Service Description Allows the user to see the caller's name or phone number before they answer.
    How Service Improves Accessibility Provides a visual indication that someone is calling and provides phone number which the user can use to respond in any way they wish
  • Service Description Customer can automatically forward incoming calls to any number they choose.
    How Service Improves Accessibility Gives a user the ability to forward calls from one phone to another if they wish.
  • Service Description Send and receive email via text message.
    How Service Improves Accessibility Reduces the need to open multiple messaging applications, thereby reducing the use of hands and/or fingers.
  • Service Description Customers can manage their voice messages without having to dial in to their voicemail service.
    How Service Improves Accessibility Faster way to access voicemail, no need to remember password or dial numbers.
  • Service Description Upon request, customers can get bills in Braille, large print, e-text or audio CD format. Some other documents are also available in Braille or large print.
    How Service Improves Accessibility Gives user the ability to receive bills and other documents in a format that is accessible for them.
  • Service Description Allows the customer to review their account on the go using the Web browser on their mobile phone.
    How Service Improves Accessibility Makes it easier for customers to manage their account on their own, and lessens the need to contact customer service.
  • Service Description When the customer dials 9-1-1 from their phone, the call will be routed to the 9-1-1 emergency operator in their area and provides them with location information.
    How Service Improves Accessibility Automatically provides 9-1-1 call center with customer location information when making a 9-1-1 call.
  • Service Description Customer service can be contacted via phone, email,TTY, mail
    How Service Improves Accessibility Provides customers with the flexibility to create a plan that includes features which improve the accessibility of their handset.
  • Service Description Wide variety of service plans and features available which can be tailored to suit customer needs.
    How Service Improves Accessibility Provides customers with the flexibility to create a plan that includes features which improve the accessibility of their handset.
  • Service Description Extended Trial Period (Cellular)
    How Service Improves Accessibility Persons with disabilities: You can return your cell phone within 30 days, without penalty, if you are unhappy with your service. Use up to 100% of your allowed monthly usage during the trial period.

Cognitive

  • Service Description Text messaging (SMS), email, instant messaging (IM) and multimedia messaging (MMS or picture and video messaging) are offered on a large selection of mobile phones and smartphones.
    How Service Improves Accessibility Commonly-used method of communication for people with hearing and speech-related disabilities; does not require use of hearing or speech.
  • Service Description Message Centre is an enhanced voicemail service that takes up to 25 five-minute voice messages.
    How Service Improves Accessibility Increased capacity for voicemail messages. Could be useful for someone who primarily uses voice calls.
  • Service Description Customers can manage their voice messages without having to dial in to their voicemail service.
    How Service Improves Accessibility Faster way to access voicemail, no need to remember password or dial numbers.
  • Service Description Allows customer to review their account on the go using the Web browser on their mobile phone.
    How Service Improves Accessibility Makes it easier for customers to manage their account on their own, and lessens the need to contact customer service
  • Service Description Upon request, customers can get bills in Braille, large print, e-text or audio CD format. Some other documents are also available in Braille or large print.
    How Service Improves Accessibility Gives user the ability to receive bills and other documents in a format that is accessible for them.
  • Service Description When the customer dials 9-1-1 from their phone, the call will be routed to the 9-1-1 emergency operator in their area and provides them with location information.
    How Service Improves Accessibility Provides customers with a variety of methods to communicate with customer service in a way that is accessible to them.
  • Service Description Customer service can be contacted via phone, email, TTY, mail.
    How Service Improves Accessibility Faster way to access voicemail, no need to remember password or dial numbers.
  • Service Description Wide variety of service plans and features available which can be tailored to suit customer needs.
    How Service Improves Accessibility Provides customers with the flexibility to create a plan that includes features which improve the accessibility of their handset.
  • Service Description Allows persons with disabilities to have an extended trial period with cellular activation.
    How Service Improves Accessibility Persons with disabilities: You can return your cell phone within 30 days, without penalty, if you are unhappy with your service. Use up to 100% of your allowed monthly usage during the trial period.

AODA Self-Certified Accessibility Report

Is your organization complying with the requirements of the Customer Service Standard that came into effect prior to this report?

Yes

Do you have policies, practices and procedures on providing goods or services to people with disabilities?

Yes

Have you established and documented a process to receive and respond to feedback on how your goods or services are provided to people with disabilities, including actions that you will take when a complaint is received?

Yes

Do you ensure that every person who deals with the public or other third parties on behalf of your organization, and every person who participates in developing your policies, practices and procedures on providing goods or services, receives training about providing goods or services to people with disabilities?

Yes