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Your Rights as a Wireless Consumer

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Know Your Rights as a Wireless Consumer

Your Rights as a Wireless Consumer

Click the button at the bottom of this page to read ‘Your Rights as a Wireless Consumer’ from the CRTC. In addition below you’ll find the link to the CRTC’s Wireless Code.  Should you have any questions, please feel free to discuss them with one of Quadro’s Mobile specialist, or contact the CRTC directly.

The Wireless Code, CCTS – Complaint

The information below is direct from the CRTC website – The Wireless Code, simplified.

The Canadian Radio-television and Telecommunications Commission (CRTC) has created this Wireless Code (the Code) so that consumers of retail mobile wireless voice and data services (wireless services) will be better informed of their rights and obligations contained in their contracts with wireless service providers (service providers). Information on how to lodge a complaint or dispute with CCTS and the CRTC.

The Wireless Code will

  1. make it easier for individual and small business customers to obtain and understand the information in their wireless service contracts;

  2. establish consumer-friendly business practices for the wireless service industry where necessary; and

  3. contribute to a more dynamic wireless market.

Get to know your rights! Click the button below to download the Wireless Code – Know Your Rights! document provided by the CRTC and CCTS (Commissioner of Complaints for Telecommunication Services).

If you have a concern, what to learn more about registering a complaint or to settle a dispute, listed below are the different ways that you can contact CCTS (Commission of Complaints for Telecommunication Services).

Mail:         P.O. Box 56067 – Minto Place R.O, Ottawa, On K1R 7Z1


Toll-free: 1-888-221-1687

TTY:         1-877-782-2384


Fax:         1-877-782-2924