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Support/ Internet

Maureen P.
Network Support Technician

Internet: Frequently Asked Questions

I have multiple devices running on Wi-Fi but my connection seems to be lagging. What could be the problem?

Multiple devices running in your home over the internet require a faster connection speed.  Connecting multiple devices wirelessly in the home also requires an adequate Wi-Fi solution to ensure all devices work effectively.  Updating your router delivers the latest generation of Wi-Fi which enables devices to handle demanding applications such as Ultra HD and 4K video, multimedia streaming and rapid file transfer. Call our support team to troubleshoot!

How do I use my Quadro Email account?

The following playlist of tutorials will help you navigate your Quadro webmail account. The topics will cover logging into your email account, managing your emails, sending a message, replying to emails, forwarding emails, adding contacts to the address book, changing your password, searching for emails, managing folders and logging out of your webmail account.

My service is not working, what should I do?

If you experience any issues with your service please contact 519-229-8020 for support.

Are there any services down?

If there any outages we will display the effected services on our main web page.

What Internet services do you offer and where?

We offer a variety of Internet services and speeds based on your location. To find more information regarding Internet products and pricing please visit our internet page.

My Internet doesn’t work what can I do?

We would be happy to assist you at Quadro Support but encourage you to try disconnecting the power for 20 seconds and reconnecting the power from your router and then restart your computer. If you still continue to have issues please contact Quadro Support.

My email doesn’t work.

Please verify your software settings with our user guides. If you continue to have problems please contact Quadro Support.

I have slow speeds.

Please verify your speeds are close to what you are paying for at a speedtest site.  If speeds are drastically different than what you’re paying for please contact Quadro Support.

How much bandwidth am I using?

We are currently not billing based on usage. When we implement this you will be provided access to your monthly usage in advance.

Where can I return my modem?

You can return your modem to our Kirkton or St. Marys retail locations.. If you haven’t already contacted Quadro Support please inform us you will be returning or swapping your modem.

I have received a strange email or why are you asking for my email password, what do I do?

Quadro will never ask for your password, this is spam and please disregard. Please review our spam information page for more details.

High-performance Wi-Fi®

There are many factors that can impact the performance of your Wi-Fi internet experience. To review them, pop over to our Wi-Fi Internet page here.

This video created by the WiFi Alliance and it illustrates; “Wi-Fi CERTIFIED™ ac is the latest generation of Wi-Fi which delivers up to gigabit per second data rates (Mbps – where available), enabling devices to handle demanding applications such as Ultra HD and 4K video, multimedia streaming and rapid file transfer on tablets, gaming devices, handsets and many other devices”.

Need Support?

The Quadro Team is here to help.