Cyber Security Blocking

As part of Quadro’s commitment to protecting our customers, and in alignment with Compliance and Enforcement and Telecom Decision CRTC Decision 2025-142, Development of a framework to limit botnet traffic, 13 June 2025,

Quadro utilizes an IP address & Domain Name approach. This framework is designed to safeguard Quadro customers from malicious botnets and other cyber threats.

Purpose of Blocking

The blocking is conducted exclusively for customer protection against cyber-attacks. Specifically, it aims to:

  • Prevent your devices from being infected by malicious software by blocking access to known bad Internet sites which serve no legitimate content. This blocking includes malicious sites hosting malware, phishing, adware, and sites associated with botnets.

How Blocking Works

  • Type of Blocking: Quadro uses a IP address and domain-based approach. This means we block traffic based on a list of known bad IPs and domains that have been vetted by trusted cyber threat intelligence sources.
  • Indicators Used: IP address and Domain names
  • Application: Blocking is applied by default at the network level. This means:
    • You do not need to opt-in
    • You cannot opt-out

This ensures consistent protection for all users on our network.

Transparency and Accountability

We are committed to transparency and accountability in how we implement this framework. Our blocking practices follow the terms and conditions set out in CRTC Decision 2025-142, and we are subject to oversight by the CRTC.

Filing a Complaint or Reporting a False Positive

If you believe a website or service has been blocked in error (a “false positive”), or if you have concerns about over-blocking, you can contact us by calling at 1-800-265-4983.

Complaint Process

  1. Submit your complaint with as much detail as possible with account number, name and URL, and time of access attempt.
  2. Our technical support team will investigate the issue.
  3. We will respond with findings and, if applicable, take corrective action.

This disclosure is made in accordance with: Compliance and Enforcement and Telecom Decision CRTC 2025-142