Support/ TV

If you are watching live TV, you can record 1 show and record the show you are watching.

If you are not watching TV, you can record 2 shows at once.

The recording capacity depends on the video format that is being recorded. Your Dual Tuner DVR can record up to 90 hours of standard definition programming or up to 75 hours of high-definition programming. The hard drive capacity is 500 GB.

The first four cable outlets are installed at no charge. There are no disconnection fees.

Service has to be activated at the home. The technician will activate service, make sure all the outlets you want to use are working, connect any digital boxes, and verify you’re getting a good signal, to fully enjoy your Quadro TV services.

We guarantee service on four outlets. More than four outlets customers may experience a loss of signal quality.

Yes. A digital box is required to view channels on each TV set in your home or business. To add an additional digital box, speak to a Customer Service Representative by calling 519.229.8933 and choose option 2 to schedule an installation appointment.

Digital boxes purchased through Quadro have a one-year warranty. Warranty issues that occur within the 1 year warranty period, contact Quadro communications for replacement. Warranty issues that occur after 1 year, the customers are to deal directly with the manufacturer.

Any sign of tampering with the Digital Box will void the warranty. If for any reason your Digital Box is stolen, damaged by fire, lightning or any other reason, including tampering, the customer is responsible for the full replacement value of the equipment.

To get HD service you need 3 things: an HD TV, an HD digital box, and subscribe to the enhanced digital package.  The vast majority of Quadro’s channels in all of our packages are HD.

Black out policy varies depending on the sport. With the NHL, games may be subject to local black outs, but also may be declared ‘regional games’, meaning the game can only be shown in its home market.

Keep in mind that black outs are not necessarily based on arena or stadium sell-outs.

Whether a game is blacked out is determined by the sports league and by the networks. Cable providers do not have any say in which games are or are not blacked out.

We’re always interested in adding new channels, however, network negotiations and CRTC processes can take quite some time.

If you’d like a particular channel to be added, please let us know. We can be reached by email at customer.care@quadro.net, or by phone at 519-229-8933.

This is due to contractual requirements. Basically, the HD networks make it part of their contract that customers must subscribe to the standard definition channel to get the HD version. This is true for any company that offers HD services.

If your remote stopped working and you need a replacement, they can be purchased from Quadro Communications.  Please contact Quadro at 519-229-8933.

DVRs (Digital Video Recorders) are digital boxes that allow you to record tv programming directly on the box, as well as to pause and rewind live TV.

In some cases, network contracts specify that ‘X’ channel must be paired with ‘Y’ and ‘Z’ channels.

In other cases, we’ve decided to package certain channels together to appeal to specific tastes. For example, our Sports digital theme package offers a variety of sports channels for sports fans.

In other cases, CRTC rules require certain channels to be packaged together. For example, as per the CRTC, a basic group of channels is required as a minimum subscription. The CRTC also regulates some of the channels that must be included in the basic group.

If you experience any issues with your service please contact 519-229-8933 and choose option 1 for support.