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Covid-19 and Quadro Locations

July 20, 2020

Self-Installation and Setup and on Premise Installs

It’s easy to self-install your Quadro devices from a TV Set Top Box to a Quadro modem. Click on the appropriate link to download the full list of step-by-step instructions for our easy self-installation steps.

If at any point you experience trouble, feel free to contact our support team at 519-229-8933, option 1 who will assist  you in completing the installation.  Quadro is also offering in home/business installations, see video below.

This short video will take you through the measures in place to ensure a safe installation for both you and our staff.

Quadro Covid-19 Update

Originally published; Thursday March 26th, 2020 and Updated July 20, 2020.

The health, safety, and well-being of our employees and all members of our community are Quadro’s top priority and we are following the lead of Canadian public authorities at this important time.

UPDATE: Quadro has opened our Kirkton, Mitchell and St. Marys locations to in person visits, by appointment only. Click here to read our blog on Open by Appointment. Please note that in-person appointments are on Monday to Friday between the hours of 9:00 am and 5:00 pm.

Quadro Communications will continue to assist our members and customers by phone at 519.229.8933 Option 2, by email at customer.care@quadro.net  or via live chat on Quadro’s website. The customer service hours are the regular hours of Monday to Friday 9:00 am to 5:00 pm and 9:00 am to 1:00 pm on Saturday.

Quadro’s support team will maintain its regular hours Monday to Friday 8:30 am to 10:00 pm, and 9:00 am to 5:00 pm Saturdays via phone 519.229.8933, Option 1 or by email at quadro.support@quadro.net

At this time, Quadro is limiting our service technicians to emergency repairs only.  We are working on a case by case basis to ensure customers who are looking for additional services can be assisted with no physical contact from our team.  This may include, but not limited to, no contact porch pick ups/drop offs, vacant building installs etc.

We understand you’re relying on us to continue to serve you.  Our committed team members are doing everything in our power to ensure all customers are served during this difficult time, while keeping the community and our employees safe.

We encourage you to bookmark this blog for any and all revisions to Quadro’s temporary policies for Covid-19. In addition, Quadro’s social media channels will share relevant community, regional and national news, updates from our Digital TV partners and more to help as much as possible. You’ll find Quadro on FacebookInstagramTwitter and our LinkedIn Company page.

On behalf of Quadro, the board of directors & employees we thank you for your patience during these challenging times.

Signature of Quadro GM

John DeHeer
General Manager
Quadro Communications Co-Operative Inc.

Bill Payment 

Refer to our blog post here: Bill Payment Options for full details.

Additional Health Unit Covid-19 resources in the Quadro Service Area (click the name to be directed to their website):

Huron Perth Public Health

Middlesex-London Health Unit

Oxford – Southwestern Public Health 

Protective Measures - Covid-19

The steps we've taken

This short :30 video describes the steps we’ve taken to keep you connected and everyone safe.