Complaints and the CCTS
We take great pride in providing our members with the best possible service. In the event you have a concern and are not satisfied with the service that Quadro has provided, please let us know. We value the opportunity to achieve a satisfactory resolution, through the process outlined below.
RESOLUTION PROCESS FOR COMPLAINTS
STEP 1 : TELL US ABOUT YOUR CONCERN
The best way to resolve the issue is to let us know about the problem. Contact us by phone, email, mail or visit one of our Quadro office locations. Our representatives are members of our serving community, and want to ensure that your concerns are heard and addressed.
Quadro Communications Co-operative Inc.
1845 Road 164
P.O. Box 101
STEP 2: DEPARTMENT MANAGER
From time to time situations arise that must be escalated to a manager to resolve.
STEP 3: ALTERNATE MANAGER
In unforeseen circumstances, an unresolved issue may be escalated to an alternate manager.
STEP 4:Commission for complaints for telecom-television services (ccts)
COMMISSION FOR COMPLAINTS FOR TELECOM- TELEVISION SERVICES (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with Quadro. If you have done so and have been unable to reach a satisfactory solution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website, at https://www.ccts-cprst.ca, or call toll-free: 1-888-221-1687.