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Billing Information
Your Quadro bill is due on the 28th of each month. We accept Visa, Mastercard, Debit, cheques, or cash. You can sign up for pre-authorized bill payment which will draft your bank account or credit card on the 28th of each month. Payments are accepted at our office by mail or in person. Some local branches will accept Quadro payments in person as a courtesy.
The following banks are set up to accept Quadro payments through online banking or telebanking:
- Bank of Montreal
- CIBC (including President's Choice Financial)
- Credit Union of Central Ontario
- Desjardins
- Hepcoe Credit Union
- Royal Bank
- Scotiabank
- TD Canada Trust
Itemized Billing
Twice a year, in January and July, we send customers an itemized statement showing the equipment and services they have with Quadro. Please review these statements carefully to ensure your 9-1-1 information and your itemized charges are correct.
NSF Cheque Charge
An amount will be charged each time a cheque is returned from a bank or other financial establishment due to insufficient funds. This charge is billed to offset costs for processing a returned cheque. NSF charges will also be applied to accounts on bank or credit card draft which are returned for insufficient funds.
Special Notification
Sometimes, for example when a customer has an unusually high number of long distance charges, Quadro may request payment prior to the normal billing date. If you expect a major increase in your long distance calls, please notify Customer Service.
Late Payment Charge
A late payment charge may be applied to any unpaid balance, 30 days after the billing date. Mailed payments are credited on the date of receipt by the company. Refer to the information section of your telephone bill to determine what interest rate charges are applied to late payments.
Non-Payment
Quadro Communications payments are due the 28th of each month. If your account falls into arrears please contact us to make payment arrangements to avoid unnecessary disconnection. If your service is disconnected for non-payment, your account must be paid in full before service is restored. Additionally, a reconnect fee will be applied to your account and a security deposit may be required.